Bibliografia Employee Engaged Management

Institute for High Performance (2011) What Executives Really Need to Know about Employee Engagement, June 2011; summarized in Hastings, R.R., Study Explores Mysteries of Employee Engagement, SHRM, 26 October 2011.
Aitken, G., Marcs, N., Purcell, J., Woodruffe, C. and Worman, D. (2006) Reflections on Employee Engagement, London: CIPD.
Alfes, K., Truss, C., Soane, E.C., Rees, C. and Gatenby, M. (2010) Creating an Engaged Workforce, London, CIPD.
Allen, K.E. and Cherrey, C. (2000) Systematic Leadership: Enriching Meaning in Our Work, Lantham, MD: University Press of America.
Amabile, T.M. and Kramer, S.J. (2010) ‘What really motivates workers’, Harvard Business Review, vol. 88, no. 1 (January/February), pp. 44–5.
Employee Engagement 2.0: Hot to Motivate Your Team for High Performance, by Kevin Kruse
Carrots and Sticks Don’t Work: build a Culture of Employee Engagement with the Principles of RESPECT, by Paul Marciano
Employee Engagement for Everyone: 4 Keys to Happiness and Fulfillment at Work, by Kevin Kruse
Employee Engagement: Tools for Analysis, Practice, and Competitive Advantage, by William Macey et al
Intrinsic Motivation at Work, by Kenneth Thomas
Employee Engagement Lessons From the Mouse House, by Pete Blank
The Art of Engagement: Bridging the Gap Between People and Possibilities, by Jim Haudan
Employee Engagement for Dummies, by Bob Kelleher
Louder Than Words: Ten Practical Employee Engagement Steps That Drive Results, by Bob Kelleher
Manager’s Guide to Employee Engagement, Scott Carbonara
Human resource management. BEARDWELL, J.
Employee engagement: What exactly is it? SOLDATI, P.
Employee engagement: What exactly is it?
Creating an Engaged Workforce: Findings from the Kingston Employee Engagement Consortium Project. CIPD
Measuring and Managing Employee Work Engagement: A Review of the Research and Business Literature. ATTRIDGE, M.
Employee engagement. Kingston Business School, Kingston University. KULAR, S.
Employee Engagement and Manager Self-Efficacy. LUTHANS, F. AND PETERSON, S. J.
First, break all the rules. BUCKINGHAM, M. AND COFFMAN, C.
Engagement, Assertiveness and Business Performance – A New Perspective. CLELAND, A., MITCHINSON, W. AND TOWNSEND, A.
To be fully there: psychological presence at work. KAHN, W. A
What engages employees the most or, The Ten C’s of employee engagement. SEIJTS, G. H. AND CRIM, D.
Getting engaged. RUTLEDGE, T.

ACAS. (2010) Managing attendance and employee turnover. London: ACAS. Available at:

Angelo S Denisi , Ricky W Griffin: (2009) Human Resources Management , Biztantra Publication, New Delhi 2nd edition .

Aquino, K., Griffeth, R.W., Allen, D.G., Hom, P.W. (1997). Integrating justice constructs into the turnover process: A test of a referent cognitions model. Academy of Management Journal, 40, 1208-1227.

Armsgtrong Michael, Armstrong’s Handbook of Human Resource Management. Kogan Pagr, London. 2009

Baltes, B.B., Briggs, T.E., Huff, J.W., Wright, J.A., & Neuman, G.A. (1999) Flexible and compressed workweek schedules: A meta-analysis of their effects on work-related criteria. Journal of Applied Psychology, 84, 496-51.

Bohlander George, Scott Snell and Artyhur Sherman : Managing Human Resources SouthWestern College Publishing. Thomson Learning. US. 12the Edition 2001. Productivity-quality of work life-profits

Branham, L. (2005). Planning to become an employer of choice. Journal of Organizational Excellence, 24, 57-68

Business Development Bank of Canada (2006). BDC Perspective: Recruit and retain your workforce.

Canadian Federation of Independent Business (CFIB). (2005). Succession can breed success.

Cooney, J. (2006). Mentoring – Low Cost, Big Benefits. The Conference Board of Canada. inside.htm

Cascio Waynbe F. Managing Human Resources: Productivity, Quality Work Life, Profits: Tata McGraw-Hill Publishing Company Limited, New Delhi. 7th Edition2006.

Dalton, D.R., & Mesch, D.J. (1990). The impact of flexible scheduling on employee attendance and turnover. Administrative Science Quarterly, 35, 370- 38.

Fombrun, C. J., & Shanley, M. (1990). What’s in a name: Reputation-building and corporate strategy. Academy of Management Journal, 33, 233-258.

Foot, David. (2000). Boom, Bust and Echo-2000. Stoddard Publishing. Toronto: ON. Gallup Study (2006). Feeling good matters in the workplace Gallup Management Journal

Gans, N. and Zhou, Y.-P (2002) . Managing learning and turnover in employee staffing. Operations Research 50 (2002) 991–1006. Gans, N., Koole, G. and Mandelbaum (2003), A. Telephone call centers: tutorial, review and research prospects. Manufacturing and Service Operations Management

Gregory P. Smith. 401 Proven Ways to Retain Your Best Employees. Chart Your Course Publications, Georgia. 2007.Griffeth, R.W., & Hom, P.W. (2001). Retaining valued employees. Thousand Oaks, CA: Sage

Griffeth, R.W., Hom, P.W., & Gaertner, S. (2000). A Meta-Analysis Of Antecedents.

Correlates Of Employee Turnover: Update, Moderator Tests, And Research Implications For The Next Millennium. Journal of Management, 26, 463-488.

Hrebiniak, L.G., & Alutto, J.A. (1972). Personal And Role-Related Factors In The Development of Organizational Commitment. Administrative Science Quarterly, 17, 555-573.

Improving Staff Retention. HR Studies, No 863. London: IDS. JANAS, K.M. (2009) Keeping good people during bad times. Workspan. 52,,66-70.

John A Pearce II & Richard B. Robinson, Jr. Strategic Management: Formulation, Implementation & Control Tata McGraw-Hill Publishing Company Limited, New Delhi. 2005 Edition.

LAWLER, E.E. (2008) Why are we losing all our good people? Harvard Business Review. 86,.41-46,48,50-51. Lockwood, N.R. (2006).

March, J.G., & Simon, H.E. (1958). Organizations. New York: John Wiley. Marr, Lisa. Grace. (2006, March 1). Every 7 seconds another boomer turns 50.

Massachusetts Business Roundtable and the UMass Boston Emerging Leaders Program Team (2009). Corporate Social Responsibility and Employee Recruitment and Retention:

Muchinsky, P.M. (1977). Employee absenteeism: A review of the literature. Journal of Vocational Behavior, 10, 316-34.

Muchinsky, P.M., & Morrow, P.C. (1980). A Multidisciplinary Model Of Voluntary Employee Turnover. Journal of Vocational Behavior, 17, 263-290. O’Donnell, Sarah. (2006)

Parker, O. (2006).The Real Bottom Line on Training: It’s How, Not How Much. The Conference Board of Canada.

Porter, L.W., & Steers, R.M. (1973). Organizational, work, and personal factors in employee turnover and absenteeism. Psychological Bulletin, 80, 151- 17

Price, J.L., & Mueller, C.W. (1981). A casual model of turnover for nurses. Academy of Management Journal, 24, 543-56.

Raines, Claire. (2003). Connecting Generations. Crisp Publications, Menlo Park: CA. RANKIN, N. (2008) The drivers of staff retention and employee engagement. IRS Employment Review. No 901, 1 July. 13pp.

Rappaport, A., Bancroft, E., & Okum, L. (2003). The aging workforce raises new talent management issues for employers. Journal of Organizational Excellence, 23, 55-66. Robinson, S.L. (1996). Trust and breach of the psychological contract. Administrative Science Quarterly, 41, 574-599.

Scott, K.D., & McClellan, E.L. (1990). Gender differences in absenteeism. Public Personnel Management, 19, 229-253.

Secretan, Lance (1999). Inspirational Leadership: Destiny, Cause and Calling, The Secretan Center, (1999), ISBN 0-9694561-9-0

Steel, R.P., Griffeth, R.W., & Hom, P.W. (2002). Practical retention policy for the practical manager. Academy of Management Executive, 16, 149-162.

Steers, R. (1977). Antecedents and outcomes of organizational commitment. Administrative Science Quarterly, 22, 46-56.

SUFF, R. (2010) Labour turnover rates and costs: IRS survey 2010.IRS Employment Review. 14 June, 9pp

TAYLOR, S. (2002) The employee retention handbook. Developing practice. London: Chartered Institute of Personnel and Development.

Zohar, E., Mandelbaum, A. and Shimkin, N (2002). Adaptive behavior of impatient customers in tele-queues: theory and empirical support. Management Science, 48, 566–583.

Cynthia D. Fisher, Lyle G. Schoenfeldt, and James B. Shaw – Human Resource Management. Biztantrta, New Delhi

Adamsky Howard (2005), “6 Ways Recruiters Can Support Building a Better Organisation: Initiatives to Focus on in the Coming Year,”

American Society of Health-System Pharmacists (2003), “ASHP Guidelines on the Recruitment, Selection, and Retention of Pharmacy Personnel,” Am J Health-Syst Pharm, 60, pp.587 -93

Chartered Institute of Personnel and Development (CIPD) (2005), “Recruitment, Retention and Turnover,”

Cook, Mike (2007), “Keep the People You Need in the Outsourced Economy,” Web document: URL:

Dibble, S. (1999), Keeping Your Valuable Employees, John Wiley and Sons, New York.

Figg Jonathan (1999), “Power Staffing 101 -Recruitment and Retention Strategies of Internal Auditing Executives – Cover Story,” .

Fitz-enz, J. (1997), “It is Costly to Lose Good Employee,” Workforce, 76.8, pp.50 – 51.

Flippo, Edwin B. (1984), Personnel Management, (4th ed),McGraw Hill, New York.

Foster, Ian and Kendra Krolik (2008), “Managing Employee Retention,”

Gage, Kathleen (2005), “Increase Profits through Employee Retention,”

Haggerty, Deb (2002), “Five Steps to Fireproof Your Hiring Process,”

Harris, J. and Brannick, J. (1999), Finding and Keeping Great Employees, AMA publications, New York.

Jucius, M. J. (1973), Personnel Management, Homewood: Richard D. Irwin, Illinois.

Kaiser, Kate and Hawk Stephan (2001), “An Empirical Study on the Recruitment and Retention of IT Personnel,” paper presented at the Decision Sciences Institute 32nd Annual Meeting.

Khanna, Sushama (2008), “Increasing Employee Retention through Employee Engagement – A challenge for HR,” Annual Handbook of Human Resource Initiatives.

VISION—The Journal of Business Perspective Vol. 12 l No. 4 l October–December 2008 Employees’ Perspective on Human Resource Procurement Practices as a Retention Tool 69

Leder, Sam (1999), “Hiring and Keeping Salespeople,”

Legge, Bob (2008), “Ten Strategies for Employee Retention in Call Centers,”

Punia, B. K. and Priyanka Sharma (2008), “Organisational Employee Development Initiatives and their Impact of Retention Intentions: The Case of Indian IT Industry,” Amity Business Review, 9.1, 2008, pp. 12 – 23.

Punia, B. K. and Priyanka Sharma (2008), “Why Do Employees Seek Alternative Employment and What Makes Them Stay:

MacHatton, Michael T., Van Dyke, Thomas and Steiner, Robert (1997), “Selection and Retention of Managers in the US Restaurant Sector,” International Journal of Contemporary Hospitality Management, 9.4, pp.155 – 160.

Meyer, John, Topolnytsky, Laryssa, Krajewski, Henryk and Gellatly Ian. (2003), Best Practices: Employee Retention , Tomson –Carswell, Toronto.

Milkovich George T. and Boudreau Johri W. (1997), Human Resource Management,, Irwin, Chicago. Newton, Mark (2005), “Finding Great People!” Gwinnett Business Journal.

Punia, B. K. (2004), “Employee Empowerment and Retention Strategies in Diverse Corporate Culture: A Prognostic Study,” Vision: The Journal of Business Perspective , 8.1, pp. 81 – 91.

Punia, B. K. and Luxmi (2003), “Employees’ Retention in Cross-Cultural Environment-A Challenge for the Future Organisations,” The Journal of Indian Management and Strategy, 7.6, pp.35 – 40.

The Case of Indian IT Industry,” Asia Pacific Business Review, 4.2, pp. 20 – 28.

Robert Half International (2008), “Even in Current Economy, Employee Retention Top Concern,”

Sirota Survey Intelligence (2006), “Holding on to Newer Employees is Key to Improving Worker Retention Rate,” Purchase, .

Smith, Gregory P. (2001), Here Today, Here Tomorrow, Dearborn Trade Publishing, Chicago.

Srivastava, Vinay K. and Shailesh Rastogi (2008), “Employee Retention: By Way of anagement Control Systems, ACM Ubiquity, 9.16, pp.22 – 28.

Taylor, Craig R. (2008), Employee Retention Strategies: Learning and Development’s Vital Role in Keeping Great Talent , Maitland Center Parkway Maitland, FL: TalentKeepers 1060.

Winninger, Thom (2007), “Grow Smart Retaining through Training,”

Fitz-enz, J. (1997). It’s costly to lose good employees. Workforce, 50, 50.

Fried, Y., & Ferris, G. R. (1986). The dimensionality of job characteristics: Some neglected issues. Journal of Applied Psychology, 71, 419-426.

Gall, M., Borg, W., & Gall, J. (1996). Educational Research: An Introduction (Sixth ed.). White Plains: Longman Publishers.

Garger, E. (1999). Holding on to high performers: A strategic approach to retention. Compensation & Benefits Management, 15(4), 10-17.

Giacalone, R., Knouse, S., & Montagliani, A. (1997). Motivation for and prevention of honest responding in exit interviews and surveys. The Journal of Psychology, 131(4), 438.

Maslow, A. H. (1943). A Theory of Human Motivation. Psychological Review, 50, 394-395.

McClelland, D. C. (1961). The Achieving Society. New York: Free Press.

McLagan, P. (1989). Models for HRD Practice. Training & Development Journal, 43(9), 49-59.

McMillan, J. (1998). Educational Research (2 ed.). New York: Harper Collins College Publishers.

Mitchell, T. R. (1982). Motivation: New Direction for Theory, Research, and Practice. Academy of Management Review, 81.

O’Malley, M. (2000). Creating Commitment: How to Attract and Retain Talented Employees by Building Relationships That Last (Vol. 1). New York: John Wiley & Sons, Inc.

Pinder, C. (1984). Work Motivation: Theory, Issues, and Applications. Glenview: Scott, Foresman and Company.

Porter, L., & Lawler, E. (1968). Managerial Attitudes and Performance. Homewood: Irwin.

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Rich, C. (1999). Incentive compensation challenges: Attracting and retaining key employees. The Human Resource Professional, 12(2), 12-15.

Robbins, S. (1993). Organizational Behavior (6 ed.). Englewood Cliffs: Prentice-Hall.

Simons, T., & Pelled, L. (1999). Understanding executive diversity: more than meets the eye. Human Resource Planning, 22(2), 49-52.

Smith, M. (2000). Getting Value from Exit Interviews. Association Management, 52(4), 22.

Steers, R., & Porter, L. (1983a). Motivation & Work Behavior (3 ed.). New York: McGraw-Hill Book Company.

Steers, R., & Porter, L. (1983b). Motivation and Work Behavior (Third ed.). New York: McGraw-Hill Book Company.

Summers, J. (1999). How to braoden your career management program. HR Focus, 76(6), 6.

Swanson, R. (2001). The Theory Challenge Facing Human Resource Development Profession. AHRD Annual Conference.

Tan, D., Morris, L., & Ramero, J. (1996). Changes in attitude after diversity training. Training and Development, 50(9), 54-56.

Vroom, V. H. (1964). Work and motivation. New York: Wiley.

Williams, C., & Livingstone, L. (1994). Another look at the relationship between performance and voluntary turnover. Academy of Management Journal, 37(2), 269(30).