Chris Nassetta, Hilton’s CEO parlava di Engagement già nel 2010 affermandone l’importanza strategica.

“I want every team member involved in our enterprise, which is over half a million team members serving our guests, [to have] a common vision, mission, values and key strategic priorities so that [they all] understand why we exist… When you are communicating with that large group of people there are challenges. But if you are disciplined about it and if you really focus on multiple forms of communications and you are consistent about how you communicate, you can get that kind of alignment.“

Chris Nassetta, Hilton’s CEO: Engagement dal 2010

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